Terms & Conditions

Standard Terms

Deposits / Pre-Payments
Card details will be collected at the time of booking. Full Pre-payment of the reservation will be processed within 7 days of arrival.

Please note that the card provided to settle the deposit payment will be used to settle your balance should you depart without settling your account in full.

Cancellations
Bookings can be cancelled or modified free of charge providing notice is provided in writing at-least 7 days before arrival. Please note that the reservation becomes non-refundable and non-transferable within 7 days of arrival.

Pre-Paid Terms

Credit or Debit card details are required in order to process full pre-payment at the time of booking. The deposit is non-refundable and non-transferable.

The hotel reserves the right to cancel bookings if no deposit payments have been made.

Payments made to the hotel in full or part-payment towards products or services are non-refundable.

Once a booking is confirmed to the guest, our contract for the delivery of all services then exists only between Holbeck Ghyll Estate Limited and the person or entity making the payment. The company accepts no liability whatsoever to any other third party other then the person or entity from whom payment for the reservation was first received

The Hotel cannot accept responsibility in errors or omissions and reserve the right to cancel, amend or vary details featured on their website without notice. The information contained in this website. The use of any information from the website is entirely at the risk of the user. The Hotel will not be liable for any costs, losses, expenses or damages (without direct or indirect, special, economic or financial) that may be incurred through the use of any information in this website or in any other website linked to this website


From Stars to Sustainability

Our Commitment to Transparent Ratings and a Greener Future

At Holbeck Ghyll, we believe in transparency and the power of community feedback. That’s why our hotel ratings are based on reviews from trusted booking channels such as Booking.com, Expedia, Google, and TripAdvisor. These platforms provide real, unbiased insights from guests who have experienced our hospitality firsthand.

We’ve chosen to move away from traditional, dated rating systems because we recognise that today’s travelers rely more on open, social proof. This approach ensures our ratings reflect the most current and genuine guest experiences.

In alignment with our commitment to sustainability, the funds previously allocated to subscribing to outdated rating systems have been redirected towards environmental initiatives. These initiatives include waste reduction programs, support for local conservation efforts. We believe this not only enhances your stay but also contributes to a healthier planet.

Thank you for being part of our journey towards a more transparent and sustainable hospitality experience.

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