FOR BOOKINGS OF ONE OR TWO NIGHTS OUR DEPOSIT REQUIREMENT IS £50 PER ROOM BOOKED.
FOR BOOKINGS OF A LONGER LENGTH OF STAY A FURTHER £50 FOR EACH ADDITIONAL ROOM NIGHT BOOKED IS REQUIRED.
For bookings taken directly by our team at the hotel (that are not subject to any specific alternative terms and conditions for cancellation as identified to you at the time of booking) we apply the following cancellation policy. Other accommodation offers provided to you from external travel agencies may have different cancellation terms and conditions and may be non-refundable and non-transferable; please check the offer carefully or call us for clarification.
Please note that the card provided to settle the deposit payment will be used to settle your balance should you depart without settling your account in full.
IF YOU FAIL TO TURN UP ON YOUR CONFIRMED ARRIVAL DATE YOU ARE LIABLE TO US FOR THE FULL VALUE OF YOUR BOOKING, WE WILL HOWEVER ISSUE YOU WITH A VOUCHER EQUAL TO 50% OF THE VALUE OF YOUR BOOKING. YOUR VOUCHER WILL BE ISSUED WITH AN EXPIRY DATE OF SIX MONTHS AFTER THE CONFIRMED ARRIVAL DATE.
If your reservation is amended or cancelled between the confirmed arrival date and 30 days before that date we will issue you with a voucher to the value of the deposit paid, less a £50 cancellation fee. Your voucher will be issued with an expiry date of six months after the confirmed arrival date.
If your reservation is amended or cancelled 30 days or more before the confirmed arrival date we will issue you with a voucher to the value of the deposit paid. Your voucher will be issued with an expiry date of months after the confirmed arrival date.
In the event of a no-show, any payment made to the hotel will not be refunded.
All cancellation charges will be applied on the date the cancellation is made, against the credit card used to secure the booking.
Pre-paid Rate T&Cs
THIS BELOW DETAILS TERMS RELEVANT TO PRE-PAID RATES, IN ADDITION TO OUR STANDARD TERMS.
Credit or Debit card details are required in order to process full pre-payment at the time of booking. The deposit is non-refundable and non-transferable.
The hotel reserves the right to cancel bookings if no deposit payments have been made.
Payments made to the hotel in full or part-payment towards products or services are non-refundable.
Once a booking is confirmed to the guest, our contract for the delivery of all services then exists only between Holbeck Ghyll Limited and the person or entity making the payment. The company accepts no liability whatsoever to any other third party other then the person or entity from whom payment for the reservation was first received
The Hotel cannot accept responsibility in errors or omissions and reserve the right to cancel, amend or vary details featured on their website without notice. The information contained in this website. The use of any information from the website is entirely at the risk of the user. The Hotel will not be liable for any costs, losses, expenses or damages (without direct or indirect, special, economic or financial) that may be incurred through the use of any information in this website or in any other website linked to this website