Standard Terms

Deposits

FOR BOOKINGS OF ONE OR TWO NIGHTS OUR DEPOSIT REQUIREMENT IS £200 PER ROOM BOOKED.
FOR BOOKINGS OF A LONGER LENGTH OF STAY A FURTHER £50 FOR EACH ADDITIONAL ROOM NIGHT BOOKED IS REQUIRED.

For bookings taken directly by our team at the hotel (that are not subject to any specific alternative terms and conditions for cancellation as identified to you at the time of booking) we apply the following cancellation policy. Other accommodation offers provided to you from external travel agencies may have different cancellation terms and conditions and may be non-refundable and non-transferable; please check the offer carefully or call us for clarification.

Cancellations

IF YOU FAIL TO TURN UP ON YOUR CONFIRMED ARRIVAL DATE YOU ARE LIABLE TO US FOR THE FULL VALUE OF YOUR BOOKING, WE WILL HOWEVER ISSUE YOU WITH A VOUCHER EQUAL TO 50% OF THE VALUE OF YOUR BOOKING. YOUR VOUCHER WILL BE ISSUED WITH AN EXPIRY DATE OF SIX MONTHS AFTER THE CONFIRMED ARRIVAL DATE.

If your reservation is amended or cancelled between the confirmed arrival date and 30 days before that date we will issue you with a voucher to the value of the deposit paid, less a £200 cancellation fee. Your voucher will be issued with an expiry date of six months after the confirmed arrival date.
If your reservation is amended or cancelled 30 days or more before the confirmed arrival date we will issue you with a voucher to the value of the deposit paid, less a £100 cancellation fee. Your voucher will be issued with an expiry date of months after the confirmed arrival date.

All cancellation charges will be applied on the date the cancellation is made, against the credit card used to secure the booking.

Pre-paid Rate T&Cs

THIS BELOW DETAILS TERMS RELEVANT TO PRE-PAID RATES, IN ADDITION TO OUR STANDARD TERMS.

Credit or Debit card details are required in order to process full pre-payment at the time of booking. The deposit is non-refundable and non-transferable. In the unlikely event the hotel is unable to fulfil your reservation, your deposit will be refunded in full.