Terms & Conditions

Sadly, sometimes things happen in life which mean your plans may have to change.  That is why we strongly recommend taking out Travel Insurance to cover all eventualities.

For bookings taken directly by our team at the hotel and that are taken at the published Rack Rates on our Rates page we apply the following deposit and cancellation policy outline below.  Other accommodation offers may have different cancellation terms and conditions and may be non-refundable and non-transferable; please check the offer carefully or call us for clarification.

Bookings for up to two room nights.

If your reservation is amended or cancelled between the confirmed arrival date and two weeks before that date we will issue you with a voucher to the value of the deposit paid, less a £100 cancellation fee. Your voucher will be issued with an expiry date of six months after the confirmed arrival date and will not be extended beyond this expiry date.

If your reservation is amended or cancelled between two weeks prior and four weeks prior to the confirmed arrival date we will issue you with a voucher to the value of the deposit paid, less a £50 cancellation fee. Your voucher will be issued with an expiry date of six months after the confirmed arrival date and will not be extended beyond this expiry date.

If your reservation is amended or cancelled more than four weeks prior to the confirmed arrival date we will issue you a voucher for the full amount of the deposit with an expiry date of six months after the confirmed arrival date and will not be extended beyond this expiry date.

Bookings for three or more room nights.

For bookings of a longer length of stay we ask a higher deposit. The deposit amount is the standard deposit of £200 plus £50 for each additional night booked after two nights.

If your reservation is amended or cancelled between the confirmed arrival date and four weeks before that date then we will charge you £100 for each night cancelled or amended. Sadly, we are unable to issue any vouchers or refund any monies.  Please ensure that you have Travel Insurance.

If your reservation is amended or cancelled more than four weeks prior to the confirmed arrival date we will issue you with a voucher to the value of the deposit paid, less a £50 cancellation fee for each night booked. Your voucher will be issued with an expiry date of six months after the confirmed arrival date and will not be extended beyond this expiry date.

Please note that all bookings made online are provisional until confirmed direct by the hotel (stay@holbeckghyll.com). Rates displayed on our website & online booking engine are non-commisionable.